ABOUT US

Altitude Group provides tailor-made customer interaction solutions to both the public and private sectors. We implement high-performance strategies that foster business value creation, enhance customer service and create organisational transformation opportunities.

We specialise in all aspects of direct sales, debt collections and business process outsourcing, and deliver superior technology and training capabilities to add maximum value to our clients.

Altitude Group is the outsource service provider of choice for a broad range of clients, ranging from regional service providers to high profile international brands, JSE-listed companies and the public sector.

Our Values

To uphold the highest standards of integrity in all of our actions be it Financial service or Debt collection.

Our Commitment​

We are committed to excellence, understanding our clients’ needs and executing work efficiently and effectively. We align ourselves both to our values and that of our clients. Our clients are our business partners and it is imperative we become a key value-add component of their business.

OUR ETHOS

​​Customer First

 Create a clear line of sight between individual actions and behaviours and customer advocacy – taking ownership to do the right thing for our customers.  

People First

Customer loyalty starts with people’s loyalty. Our commitment to empowering our people and giving them the tools, skills and the ability to do the right thing, at the right time enabling them to resolve a customer’s issue at first point of contact.

Operating Model

Build an enterprise-wide operating structure and sourcing model that better supports business needs and delivers value to our customers. 

Continuous Improvement ­

Understand the root cause of customer contacts in order to target volume reduction initiatives. Proactively interact with customers. Share objectives throughout the business units.

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Altitude Group Financial Services is a Licensed Financial Services Provider FSP No. 47264 Reg. No. 2016 / 209516 / 07

Altitude Group Financial Services is registered with The Association of Debt Recovery Agents (ADRA): Certificate Number 2613.